Legal & Billing
Legal Name: Sibiraj Pazhoopurayidathil Raju
Business Name: BidCrafts Innovations
Business Type: Sole Proprietorship
Platform / Brand: BidCrafts.in
Registered / Business Address:
BidCrafts Innovations, Door No.5/438, 2nd Floor,Mangattukavala bypass, Shappumpady
Thodupuzha, Idukki Dist., Kerala, India
Email: support@bidcrafts.in
This Payment & Refund Policy explains how payments, service credits, credit-account transactions, billing, refunds, failed transactions, and payment disputes are handled on BidCrafts.in.
Effective date: 07 October 2026
Please read this policy carefully before making a payment or purchasing services through BidCrafts.in.
BidCrafts.in is an online software and digital service platform providing E-tender-related document preparation, agreement generation, document management, contractor and consultant management, and other related digital services.
Charges applicable to a service are displayed or communicated through the platform before the relevant service is purchased or used.
Users may make payments using payment methods made available through our authorised third-party payment gateway or other payment methods enabled by BidCrafts from time to time.
Available payment methods may include UPI, debit cards, credit cards, net banking and other supported electronic payment methods.
Payment processing is performed by authorised third-party payment service providers. BidCrafts does not directly store complete card details, UPI credentials, internet banking passwords or other sensitive payment authentication credentials.
BidCrafts may allow eligible users to purchase prepaid service credits or maintain a prepaid service balance in their account. Purchased service credits may be used only for eligible services supplied directly through BidCrafts.in.
Service credits are an internal billing mechanism for the purchase of BidCrafts services. They are not a bank account, deposit account, general-purpose digital wallet, payment instrument or independent financial product.
Service credits cannot be used to purchase goods or services from third-party merchants and cannot be transferred from one user to another, except where an adjustment is specifically performed by BidCrafts for correction, refund or administrative purposes.
Service credits have no independent monetary use outside BidCrafts.in.
BidCrafts may provide free, promotional, trial, referral, campaign or practice credits to eligible users.
Such credits are provided without monetary consideration unless expressly stated otherwise. They have no cash value, cannot be withdrawn or transferred, and are not eligible for cash refunds.
BidCrafts may specify eligibility conditions, usage restrictions or validity periods for promotional or practice credits.
When a user requests an eligible paid service, the applicable service charge may be deducted from available practice or promotional credits, prepaid service credits, an approved credit account, or another payment source supported by the platform.
The applicable rate is determined according to the service, account type and pricing displayed or applicable on the platform at the time the transaction is initiated.
Once a paid service has been successfully generated, delivered, downloaded, submitted or otherwise consumed, the corresponding service charge will ordinarily be considered utilised.
BidCrafts may, at its discretion, provide an internal credit facility to selected eligible business users. This facility allows approved users to consume BidCrafts services up to an assigned credit limit and settle the resulting service charges in accordance with the applicable billing terms.
The BidCrafts credit account is provided solely for payment of services supplied by BidCrafts. It is not a loan account, bank account, payment wallet or general-purpose credit facility, and it cannot be used for third-party purchases or person-to-person transfers.
Invoices or statements may be generated for services consumed through an approved credit account. Users are responsible for paying amounts due within the applicable payment period.
Applicable taxes, including GST where legally applicable, will be charged and disclosed in accordance with Indian tax laws and the tax status of the relevant supply.
BidCrafts may issue payment receipts, service invoices, statements or tax invoices, as applicable, for transactions processed through the platform.
A payment may occasionally fail, remain pending or be interrupted due to banking networks, UPI systems, card networks, payment gateways or other technical reasons.
If the amount is debited from the user's bank account but the payment is shown as failed or pending on BidCrafts, users should not repeatedly make additional payments without first checking the transaction status.
Where a failed transaction is automatically reversed by the bank or payment service provider, the reversal timeline is determined by the relevant bank, payment network or payment service provider.
If a payment is successfully captured but the corresponding prepaid service credits are not reflected in the user's BidCrafts account because of a technical issue, the user should contact BidCrafts support with the payment reference and account details.
After verification of the successful payment, BidCrafts will either credit the appropriate service balance to the user's account or initiate an appropriate refund where the credit cannot reasonably be provided.
If the same intended transaction is charged more than once because of a verified technical or payment-processing error, the user may contact BidCrafts support and request a review.
Once the duplicate payment is verified, BidCrafts may reverse the duplicate service-credit entry or initiate a refund of the duplicate amount to the original payment method, as appropriate.
Refund requests are assessed according to the nature and status of the transaction. A refund may be considered where:
Refund eligibility is subject to verification of the transaction and the extent to which the corresponding service or service credits have already been consumed.
Except where required by applicable law or specifically approved by BidCrafts, refunds will ordinarily not be provided for:
Requests relating to unused purchased service credits will be reviewed on a case-by-case basis, subject to verification of the original payment, account activity, promotional benefits, bonuses, discounts, applicable charges and any services already consumed.
Any approved refund will ordinarily be limited to the eligible unconsumed amount actually paid by the user and will not include free, promotional, bonus or practice credits.
Approved refunds will ordinarily be initiated to the original payment method used for the transaction, wherever technically and operationally possible.
Where a refund is approved, BidCrafts will ordinarily initiate the refund within 5–7 business days after approval.
Once a refund has been initiated, the time required for the refunded amount to appear in the user's bank account, card or payment instrument may vary depending on the payment gateway, bank, card network or payment method.
Users who believe that a transaction is incorrect should contact BidCrafts support with the relevant transaction details so that the matter can be investigated.
In the event of a chargeback, payment reversal, suspected fraud or unauthorised transaction, BidCrafts may temporarily restrict the affected account, reverse related service credits, suspend further service usage or request additional information while the matter is investigated.
Users may request closure of their BidCrafts account subject to outstanding transactions, unpaid invoices, disputes and other obligations associated with the account.
Account closure does not automatically create an entitlement to a cash refund for promotional, practice or already-consumed service credits. Any eligible unused purchased balance will be handled in accordance with this policy and applicable law.
BidCrafts uses third-party payment service providers to process online payments. Users should never share OTPs, UPI PINs, card PINs, internet banking passwords or other confidential authentication credentials with BidCrafts personnel.
BidCrafts may use transaction information for payment reconciliation, fraud prevention, accounting, customer support, regulatory compliance and dispute resolution.
BidCrafts may update this Payment & Refund Policy from time to time to reflect changes in services, payment processes, applicable laws or business requirements.
Material changes will become effective when the revised policy is published on BidCrafts.in, unless a different effective date is stated.
This policy is governed by the laws of India. Subject to applicable law, disputes relating to this policy or payments made through BidCrafts.in shall be subject to the jurisdiction of the competent courts in Idukki District, Kerala, India.
For payment failures, duplicate transactions, refund requests, billing questions or service-credit issues, please contact:
When contacting support about a payment, please provide the registered email address, transaction or order reference, payment date and amount. Do not send passwords, OTPs, UPI PINs or complete card details.
