BidCrafts.in

Legal & Privacy

Privacy Policy

Legal Name: Sibiraj Pazhoopurayidathil Raju

Business Name: BidCraft Innovations

Business Type: Sole Proprietorship

Platform / Brand: BidCrafts.in

Registered / Business Address: BidCrafts Innovations, Door No.5/438, 2nd Floor,Mangattukavala bypass, Shappumpady
Thodupuzha, Idukki Dist., Kerala, India

Email: support@bidcrafts.in

This Privacy Policy explains how BidCrafts Innovations, operating the BidCrafts.in platform, collects, uses, stores, processes and protects personal and business information.

Effective date: 07 October 2026

Privacy & Data Protection

Please read this policy carefully to understand how information provided through BidCrafts.in is handled.

1. About this Privacy Policy

BidCrafts.in is operated by BidCrafts Innovations. This Privacy Policy applies to personal and business information collected when users access, register with, make payments through or use services provided through BidCrafts.in.

By using the platform and providing information to us, you acknowledge the processing of information as described in this Privacy Policy, subject to applicable law.

2. Information We Collect

Depending on the services used and the type of account, BidCrafts may collect information including:

  • Name, email address and mobile number
  • Account credentials and authentication-related information
  • Contractor, consultant and organisation profile information
  • Business name, address and registration information
  • PAN, Aadhaar-related information and other identity or business documents where required for the relevant service
  • Tender, agreement, work, contract and project-related information
  • Documents, declarations, forms and information uploaded or entered by users
  • Billing, invoice and transaction information
  • Service-credit and account transaction records
  • Support requests and communications with BidCrafts
  • Technical information such as IP address, browser, device information, login activity and system logs where collected

3. Identity and Business Documents

Certain BidCrafts services may require users to provide identity, contractor, consultant, business or other supporting documents for document preparation, profile management, verification or related service purposes.

Such information will be processed only for legitimate platform, service, security, verification, record-keeping or legal purposes applicable to the service being used.

Users who upload personal information or documents relating to another person are responsible for ensuring that they have the authority, consent or other lawful basis necessary to provide that information to BidCrafts.

4. How We Collect Information

Information may be collected:

  • When you register or update an account
  • When you create or manage contractor or consultant profiles
  • When you enter information for document generation
  • When you upload documents or supporting information
  • When you purchase or use BidCrafts services
  • When you make payments or maintain service credits
  • When you contact customer support
  • Automatically through necessary cookies, server logs and security systems

5. How We Use Information

Information collected through BidCrafts may be used to:

  • Create and manage user accounts
  • Provide document-generation and related digital services
  • Maintain contractor, consultant and organisation profiles
  • Process user instructions and generate requested documents
  • Process payments and maintain service-credit balances
  • Manage credit-account transactions and billing
  • Generate invoices, receipts and transaction records
  • Verify transactions and reconcile payments
  • Provide customer support and resolve disputes
  • Prevent fraud, misuse and unauthorised access
  • Maintain and improve platform functionality and security
  • Send service-related notices, transaction confirmations and important account communications
  • Comply with applicable legal and regulatory requirements

6. Basis for Processing Information

Depending on the circumstances and applicable law, BidCrafts may process information where necessary to:

  • Provide services requested by the user
  • Perform contractual or service-related obligations
  • Process a transaction requested by the user
  • Comply with applicable legal obligations
  • Protect the platform against fraud, abuse or security threats
  • Operate and improve legitimate business and platform functions
  • Act on consent where consent is required under applicable law

7. Payment Information

Online payments made through BidCrafts may be processed by authorised third-party payment gateways, banks, card networks, UPI systems and other payment service providers.

BidCrafts may receive and retain transaction-related information such as payment status, transaction or order reference, payment method, amount and payment date for reconciliation, accounting, customer support, fraud prevention and dispute resolution.

BidCrafts does not directly store complete card numbers, CVV numbers, UPI PINs, OTPs or internet banking passwords.

8. Sharing of Information

BidCrafts does not sell personal information.

Information may be shared with trusted service providers only where reasonably necessary for operating or providing BidCrafts services, including:

  • Payment gateways and payment-processing partners
  • Banking and payment networks where applicable
  • Hosting and infrastructure providers
  • Email and communication service providers
  • Security, fraud-prevention and technical service providers
  • Professional advisers where reasonably necessary

Information may also be disclosed to government authorities, courts, regulators, law-enforcement agencies or other parties where disclosure is required or permitted under applicable law.

9. Data Security

BidCrafts uses reasonable technical and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure, loss or misuse.

Measures may include authentication controls, access controls, encrypted communications, server security, application security, logging and other appropriate safeguards.

However, no internet-based service or electronic storage system can guarantee absolute security.

10. Access to Personal and Business Information

Access to personal, business and uploaded information is restricted to authorised users, personnel and service providers who require such access for legitimate service, support, security, technical, accounting or legal purposes.

Users are responsible for protecting their account credentials and preventing unauthorised access to their BidCrafts account.

11. Data Storage

Information may be stored and processed using secure hosting, cloud infrastructure and service providers used to operate BidCrafts.

Where information is processed or stored outside the user's immediate location, BidCrafts will handle such processing subject to applicable legal requirements and reasonable safeguards.

12. Data Retention

BidCrafts retains information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction and accounting records, resolving disputes, preventing fraud and complying with applicable legal obligations.

Different categories of information may therefore have different retention periods.

Certain transaction, invoice, tax, security or legal records may need to be retained even after an account has been closed.

13. User Rights and Requests

Subject to applicable law and legitimate retention requirements, users may contact BidCrafts to:

  • Request access to relevant personal information
  • Request correction of inaccurate information
  • Update account or profile information
  • Request deletion of eligible personal information
  • Raise questions or concerns regarding the processing of their information

BidCrafts may need to verify the identity or authority of the person making a request before acting on it.

A deletion request may not result in deletion of information that BidCrafts is required or permitted to retain for legal, tax, accounting, security, fraud-prevention or dispute resolution purposes.

14. Cookies and Similar Technologies

BidCrafts may use cookies and similar technologies necessary for login sessions, authentication, security, preferences and proper operation of the platform.

Additional analytics or similar technologies may be used where appropriate and subject to applicable requirements.

15. Communications

BidCrafts may send service-related communications including account notices, security alerts, payment confirmations, invoices, service notifications and support responses.

Marketing or promotional communications, where used, will be handled in accordance with applicable requirements and available communication preferences.

16. Third-Party Websites and Services

BidCrafts may contain links to or integrate with third-party websites or services.

Third-party services operate under their own terms and privacy practices. BidCrafts is not responsible for the privacy practices of independent third-party websites or services.

17. Children's Privacy

BidCrafts is intended for business and professional users who are legally capable of entering into contracts. The platform is not intended for use by children.

18. Changes to this Privacy Policy

BidCrafts may update this Privacy Policy from time to time to reflect changes in services, technology, legal requirements or business practices.

Material changes will become effective when the revised policy is published on BidCrafts.in, unless another effective date is stated.

19. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Subject to applicable law, disputes relating to this policy shall be subject to the jurisdiction of the competent courts in Idukki District, Kerala, India.

20. Privacy and Grievance Contact

For privacy questions, requests, corrections, complaints or concerns regarding personal information, please contact:

BidCrafts Innovations

Platform: BidCrafts.in

Email: support@bidcrafts.in